Are you sure you want to mark this customer as seated? This will remove them from the waitlist.
Staff & Admin Portal
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Upload .xlsx or .csv with columns: Name, Phone. First row should be headers.
Staff will see waitlist for selected outlets
Staff can add bookings for selected outlets
Allow staff to see combined waitlist from all outlets
Shows "Send Link" button — staff can send booking.houseofnosh.in link to customers via WhatsApp
Shows CANCEL button on advance bookings for future dates
Selects outlet on login. Only sees Waitlist + Add Booking.
Optional — used on filter tiles only. WhatsApp uses full name.
Max 2 options. Capacities must equal dinner capacity. Leave empty if no options.
How far in advance customers must book. Default: 2 min. Staff & QR not affected.
Bookings in this time range get a "please expect a wait" message instead of confirmed booking.
Managers get WhatsApp alerts when customers book online. Select which outlets each manager monitors.
WhatsApp alerts sent to staff only during this window. Outside these hours, bookings appear in the app only.
When a customer replies to a WhatsApp confirmation, an alert is sent to this number
Save your MSG91 templates here. Define variables so the system knows how to fill them.
Enable if this template has a photo/image at the top (e.g. dish photo)
Types: input = you type once for all recipients | name = auto-fills customer name | mirror = copies another variable
Create surname-based audience segments for targeted campaigns
Target a specific customer segment
Leave all unchecked to send to ALL customers
Selected: 0 outlets (All customers will receive)
Send a test message to verify before mass send
Cost: ~₹0.85 per marketing message
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No campaigns yet
Customers who replied STOP. They receive booking confirmations but NOT marketing campaigns.
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